Course description
This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.
This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.
These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
CRICOS code: 104685A
Course duration
This course is delivered over 26 weeks of full time study at 20 hours per week of scheduled class time. This includes three weeks holidays.
| Weeks | Hours per week | Total hours | |
|---|---|---|---|
| Classes/ study | 23 | 20 | 460 |
| Holiday | 3 | ||
| Total | 26 | 460 |
Delivery method
This qualification is delivered face-to-face in the classroom. There is a new intake each month.
Pre-requisites
- All students must be at least 18 years of age.
- Satisfactory completion of year 10 or equivalent
- There are no specific academic prerequisites for any of the units in this course.
Course requirements
To complete this course, it is expected that you will have access to:
- A computer with Windows XP or higher
- Internet
- DVD-ROM drive
- TV
- Media Player
These facilities are available on campus.
Resources included
All of the learning materials and test books required to complete this course will be provided.
Course units
In order to receive this qualification, ten units must be completed satisfactorily, including
- 5 core units
- 5 elective units
Career outcomes
This course is designed for people who want to find entry level administrative or customer service roles such as:
- Administration Assistant
- Clerical Worker
- Data Entry Operator
- Information and Customer Service Desk Clerk
- Office Junior
Academic pathways
Individuals who successfully complete the Certificate II in Workplace Skills may study the Certificate III in Business.
Recognition of Prior Learning (RPL)
Students who have completed any of the units of study or have practical experience that may be used for recognition of prior learning must contact Cambridge College Australia prior to enrollment.
Assessment
As this is a competency based program, assessment continues throughout the duration of the course until the participant either achieves competency in the assessment tasks or a further training need is identified and addressed.
Assessment tasks may include
- Written questions and answers
- Presentations
- Observation of the learner
- Written and oral questioning
- Written reports
- Simulated role play
Student support
Cambridge College Australia has a commitment to providing equity in training for all learners. In particular, ensuring equity in training for women and the elimination of discrimination against female students in vocational education and training is a priority.
Cambridge College Australia encourages all students to pursue their vocational education and achieve their training goals, including students:
- With language, literacy and numeracy problems
- From a non-English speaking background
- With a disability
Our college will identify and access appropriate support services, and ensure the necessary services are provided for participants as required.