Refunds

Please carefully note the following if you are considering applying for a refund:

1. Please refer to our refund policy, available on the downloads page.
2. Administration fees are not refundable.
3. Materials fees are refundable only on a pro-rata basis
4. Refunds will only be paid into the same account from which the original payment was made
5. Refunds will only be processed after the original payment has cleared
6. You may apply for a refund using our online form
7. You may also download the PDF version from the downloads page